43. Benefits Assistance

A state ADRC Program service that provides assistance for people who are having difficulty understanding and/or obtaining grants, payments, services, or other benefits for which they may be eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process, and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms.

Additional considerations for time study:
This code should be used for all activities related to benefits assistance, including:

• Paperwork
• Clerical activities, such as making copies
• Time spent reviewing voicemails or emails
• Time spent consulting with a supervisor or supervising 
• Travel including time spent arranging transportation
• Time spent entering information about the activity into a database or software program
• Calls, emails, or other communications to obtain clarification of an inquiry

Time Study Codes:

• 43a. Medicaid Considered- Considering a referral for Medicaid or any Medicaid-funded service as part of the interaction. It is not necessary to make a referral.
• 43b. Medicaid Not Considered- Not considering any referrals to Medicaid or a Medicaid-funded service as part of the interaction.