12. Information & Assistance

A service that:
  • provides the individuals with current information on opportunities and services available to the individuals within their communities, including information relating to assistive technology;
  • assesses the problems and capacities of the individuals; 
  • links the individuals to the opportunities and services that are available; and
  • to the maximum extent practicable, ensures that the individuals receive the services needed by the individuals, and are aware of the opportunities available to the individuals, by establishing adequate follow-up procedures.

Additional considerations for time study:
This code should be used for all activities related to information and assistance, including:
  • Information and assistance to support the provision of direct care services provided under Federal Aging Services, such as personal care, homemaker, chore, home delivered meals, adult day care/health, assisted transportation, congregate meals, nutrition counseling, transportation, and nutrition education
  • Paperwork
  • Clerical activities
  • Time spent reviewing voicemails or emails
  • Time spent consulting with a supervisor or supervising 
  • Travel, including time spent arranging transportation

Draft Time Study Codes:
  • 12a. Medicaid Considered- Considering a referral for Medicaid or any Medicaid-funded service as part of the interaction. It is not necessary to make a referral 
  • 12b. Medicaid Not Considered- Not considering any referrals to Medicaid or a Medicaid-funded service as part of the interaction.