Phoning a client in order to provide comfort or help. Telephone & Visiting services shall:
- Provide regular telephone or in person contact to or from isolated individuals.
- Be provided by staff, knowledgeable and skilled in the services provided, including a volunteer under the supervision of the Care Manager or Options Counselor.
- Include a prearranged schedule for contacting the participant;
- Maintain a log of contacts documenting:
1. Date of the contact;
2. Length of the call;
3. Summary of the contact;
4. Determination of safety and well-being; and
5. Determination of special assistance needed;
- Establish a procedure to be implemented in the event of a non-answered call;
- Include the participant’s preference regarding frequency of calls.
Additional considerations for time study:
This code should be used for all activities related to telephone and visiting, including:
- Paperwork
- Clerical activities, such as making copies
- Time spent reviewing voicemails or emails
- Time spent consulting with a supervisor or supervising
- Travel including time spent arranging transportation
- Time spent entering information about the activity into a database or software program
- Calls, emails, or other communications to obtain clarification of an inquiry
Time Study Codes:
- 80a. Monitoring via Telephone & Visiting: Enrolled in Medicaid- Completing the activity for an individual who is currently enrolled or applying for Medicaid.
- 80b. Monitoring via Telephone & Visiting: At risk of spenddown/institutionalization- Assistance may prevent or delay the individual from entering a nursing facility or other Medicaid-funded institution. It must be documented that the individual meets the Spenddown Worksheet criteria.
- 80c. Monitoring via Telephone & Visiting: Non-Medicaid- Completing the activity for an individual who is not currently enrolled in or applying to Medicaid AND is not at risk for spenddown and/or institutionalization.
